Digital Inclusion Lab
Build awareness and understanding through immersive, hands-on learning.
How it works
our interactive in-person
learning experience.
What to expect
Brought to you as a pop-up experience or hosted in our London space, the Digital Inclusion Lab is an immersive workshop that helps teams understand what accessibility really means.
What you will learn
Explore how disabilities
shape the way people use
digital products.Use assistive technologies like screen readers.
Observe lived experiences
and authentic challenges.Learn what makes digital services usable, welcoming,
and inclusive for everyone.
What you’ll explore
real accessibility challenges—from navigating with
screen readers and simulators for vision, to mobility and
cognitive differences. Each station blends practical experience with lived perspectives, helping your team grasp what inclusive digital design truly means.
Who it’s for?
The Digital Inclusion Lab is designed for teams across your organisation—designers, developers, marketers, strategists, senior leaders, and more.
Why it works
Empathy
in action
Supportive
learning
put on the spot.
Cross-team
impact
Relevant for all roles—from designers and devs to execs and marketers—helping build a shared culture of inclusion.
Real-world
insight
Sessions led by accessibility experts, often including people with lived experience, ground the learning in real perspectives.
Related solutions
98%
of websites
fail accessibility standards - ensure yours isn’t one
of them.
FAQs
What is digital inclusion?
Digital inclusion is about making sure that everyone can fully access and benefit from digital products and services, regardless of ability. It goes beyond meeting accessibility standards; it’s about creating inclusive digital experiences that are usable for all.
It involves removing physical, sensory, and cognitive barriers, including creating content and designs that are relevant, easy to understand, and accessible.
In our Digital Inclusion Lab, we bring these principles to life through immersive learning activities, accessibility simulations, and lived-experience insights. Teams will leave with a clear understanding of inclusion best practices and practical skills to integrate accessibility into every stage of their workflow.
Learn more about the benefits of digital accessibility over on our blog.
How is the empathy lab different from other digital inclusion workshops?
Many workshops focus on presentations and guidelines; our empathy lab is build around immersive learning and real-world experience.
Instead of passively listening, participants are encouraged to step into the shoes of users and experience genuine accessibility challenges, including navigating with a screen reader, using vision simulators, and adapting to mobility and cognitive differences.
Each activity is designed to encourage teams to gain insight into the lived experience of disabled users, helping teams move beyond theory and gain empathy, understanding, and practical accessibility skills. For another way to explore accessibility barriers and understand how others experience them, see our how-to guide for inclusive user testing.
Our hands-on approach not only leaves participants informed, but equipped to design and deliver products and services that cater for all.
How does immersive learning improve accessibility awareness?
Immersive learning takes accessibility awareness from an abstract concept into a real and memorable experience.
We encourage teams to engage with real-world scenarios so they can see and feel the impact of accessibility barriers first-hand.
Experiencing this allows teams to built empathy and helps them to connect accessibility guidelines to everyday processes like design, development, and content decisions. Unlike other training, immersive learning strengthens knowledge retention and motivates long-term culture change towards digital inclusion.